The Day I “Picked” The Lesson!

by Paul Castain on July 21, 2010

I sat there, guitar in hand, with a rather smug look on my face. I was eager to tell the “Master” that I had in fact figured it all out. Imagine that, Uncle Paul 20 years young and the keeper of the shortcut to end all shortcuts! I told my teacher that the secret to attaining warp speed on one’s axe was by using a thicker guitar pick. Well that and knowing what the hell you were doing on the guitar, but I didn’t own that part of the lesson yet.

My teacher gave me a non committal “Really” (did you ever hear Dr Evil say “Really”? Well it was nothing like that) and left the room. When he returned he brought with him a razor blade and a TV dinner tray (the old fashioned kind circa 1985 which were aluminum) He took his guitar pick and used it as a template to cut out an aluminum pick. He took some tape and placed it on the top so he wouldn’t slice his finger open, picked up his guitar and played a violin concerto he transcribed for guitar. I’m convinced that he played it with gusts up to 250 mph but I was too busy trying to keep from chanting “Im not worthy” He confidently put his guitar down and said “Today’s lesson is done. Come back to me when you understand that there are no shortcuts when it comes to talent”

Lesson learned, and one that birthed numerous other lessons for this aspiring sales rock star:

-      Stop looking for the big answer, the shortcuts, the easy route! The people that I come across who are so busy looking for the big answer seldom find it. The key is mastery of lots of little things. Isn’t that what sales is all about? Working smarter should never be an excuse for not getting our uniforms dirty!

Don’t get so caught up in technology that you forget to develop ridiculous sales chops. This can easily happen with all these cool Sales 2.0 tools. You still need to be the best sales professional you are capable of . . .  even if you have the coolest toys on the block!

-      This One Is For The Managers & Mentors: My teacher could have lectured me. He could have given me a verbal ass kicking, but he didn’t. He showed me. I’ll let you reflect on that one.

-      This One Is For The Sales Reps: There comes a time when we all have to evict our ego. You know that wonderful thing that protects us from rejection, thickens our skin but at the same time . . . disowns the lesson. When was the last time you accepted a “lesson”. Think about that one. There’s money in it for you . . . I promise!

-      Presentation Wise: What a cool freakin way to illustrate a point! Find a cool way to illustrate your point in your next presentation. How can you demonstrate your point in such a way that someone will still be talking about it 25 years later like I did?

And a final take away: I discovered at that moment (and numerous times throughout my marriage) how much I hate being wrong! :)

Today you are cordially invited to evict your ego, make yourself vulnerable and own that crazy thing called “the lesson”

Rock on!

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Getting & Giving “The Online Bird”!

by Paul Castain on July 20, 2010

I started following someone’s blog recently and about a week or so ago they decided to write about this other blogger and publicly voice their opinion about something the blogger wrote. They were a tad sarcastic and I found it to be pushing the limits of good taste but to each their own. Right?

A few days ago they didn’t like something someone else did. This time it involved someone who spammed his Facebook page. He decided to write a post about it, calling out the spammer (by name). Yep, they wasted a blog post, just to make someone else feel like an ass.  In his defense, spammers piss me off too but a spammers stupidity isn’t worth my online reputation. More about that in a moment.

Every so often, on Linkedin, an online “bird fest” will brew. Someone didn’t like someone else’s opinion so they publicly insult the other party. I’ve even seen these things get brought over to one of the “bird wielders” blogs so they can get the backing of their homies. In one case, the bloggers followers took the other dude’s side. I guess birds of a feather don’t always flock together!

Ah, flashbacks of Middle School!

So it is in that spirit that I thought some “Bird Etiquette” might be in order

1)    When you’re online, as in life, keep the main thing, the main thing. Now if being a jackass is in fact your main thing, then by all means carry on. Seriously, don’t ever let anyone force you to compromise the incredible brand called YOU!

2)    If you decide to release “The Online Bird”, understand that you aren’t exactly communicating in the cone of silence! Most of this stuff can be found online. Yep, it’s as if the virtual world has found a way to commemorate your dickiness. Try explaining that one to a prospect that Googled you.

3)    Don’t ever use your blog or any online venue to offer a “Return Fire Bird”. I think its rather insulting to your audience that you would think they were that stupid in finding value in that. Additionally, it dilutes the heck out of your brand and deters from the “main thing”

4)    When you are the recipient of an “Online Bird” please understand that you are allowed to step back and take a deep breath. Might be a good time to “put the bird down” and  step away from the computer.  Life has a way of helping us see things differently after we take a chill.

5)    Keep the bird in its cage. Ignoring someone is highly underrated! Suggestion, make a voodoo doll in their likeness and stick a pin in their rear, but do it offline.

6)    “Clip the Bird’s Wings” with a simple “thank you for your perspective” How does a bird fly in the presence of that? They can’t even say “bite me”. It doesn’t work.

7)    Understand when your ego has put your side of the conversation on cruise control. Pride has ruined many a personal brand. Don’t ever forget that.

8)    The “Accidental Bird”: Truth be told, sometimes we give the bird and we don’t even realize it. I see this when people publicly comment that someone misspelled a word or worse yet when the grammatical Gestapo get their panties in a bunch. Perhaps that would be best communicated in an offline email dude.

So have fun with this stuff and by all means express your opinions. Just be careful of the real message you’re sending to an audience that can and will judge you!

Note: No birds were harmed in the creation of today’s blog post.

Some cool next steps for you to consider . . .              

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The 5 Obstacles To Your Success!

by Paul Castain on July 19, 2010

Each and every day, things enter our world that can seriously impact our course. Some of them, we never see coming!

In this week’s Sales Playbook Podcast we explore 5 Obstacles To Your Success and several tips to accelerate your performance!

You can access the podcast by scrolling down to the handy dandy podcast player.

Wishing you an awesome week ahead!

Download this episode (right click and save)

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For Those About To Rock . . . Show Up First!

by Paul Castain on July 15, 2010

Several months back I was watching the George Lopez show and  low and freakin behold, he had “Slash” jamming away with his band. A week or so later  Slash shows up in some smoky hole in the wall night club and jams with a couple of local dudes, does a radio interview or three and then chills out by showing up and going onstage at another band’s concert.

Not only is it like you died and woke up in Slash Heaven, it’s a powerful lesson in branding. One you and I need to embrace right quick!

People like Slash understand that they need to be seen. They also understand that you can’t be seen if you don’t show up.

But how does the aspiring rock star do that?

It begins with an understanding that there is way too much going on in this world for people ever to have you on the brain! Seriously, things are moving too quickly for them to be sitting around thinking “What is that rascal Uncle Paul up to today?” so you need to get on the radar screen.

But how?

1)   Show up on Linkedin, Twitter and Facebook. That’s a minimum. Now understand that if that’s all you do, you will die a slow death. Actually, that’s not true, you’ll do what many of us did and probably write it off after about 2-3 months. You need to get in the conversation! You also need to start your own.

2)   Show up on blogs. If you comment on enough blogs and enough of those blogs now link back to your site, you dramatically increase your Googleability! Oh and here’s something else to think about. When you show up on blogs, you gain exposure to that community which in turn can easily come and chill with your community.

3)   Get involved with real, live networking groups in your area. Your mission should be to get on a committee. Why? Because doing so makes you more visible. Try the new business or sales committee if you want to position yourself with new businesses joining the group. Position yourself as a go to person. Ultimately, a board position would really take those efforts over the top.

4)   Get out and tell your story more than the other guy. Start small and do a workshop at your local library. How about a speech at the local chamber? A lunch and learn? A webinar? Puppet show . . . gotcha! Actually, I would definitely buy from someone who did a puppet show for me. 

5)   Get on regular conference calls with 5-6 people from your network. I lay out a mighty cool plan how to do that here

6)   Make it a point to connect “live” with at least 5 people each week from your network. Do it by phone, face to face for coffee or do what I did and spill your hot chocolate all over your pants. Talk about making yourself visible. Yikes!

7)   Keep up your appearances with your accounts. Give some thought to how you will continually stay top of mind with them. Give some thought to how you will be more memorable, compelling and a breath of fresh air. Sales Managers: Sounds like a good topic for an upcoming sales meeting. If you do, I would love for you to shoot me an email with ideas you come up with.

8)   Read the local business journals and “show up” with people who have just been promoted or hired in your target industries. “Show Up” by sending a handwritten congratulatory card. No salesy BS!

9)   “Show Up” by hunting discussions that you need to be a part of on Twitter. You can do so by using http://search.twitter.com/

10)               “Show Up” by hunting discussions your prospects and clients are having on their blogs, Twitter etc by using http://socialmention.com/

11)               “Show Up” by actively seeking opportunities to give your value upfront. People get mighty uncomfortable when I say this. We’re not talking about giving away your service for free or becoming an “unpaid consultant” but if you can embrace a personal operating system of helping others, your ROI will be there. Been doing that for 1 ½ years now folks and its worked very well for me.

12)   “Show Up” in the places your target audience goes to like trade associations and industry meetings.

13)               This one is kept under lock and key because it’s a secret that will blow your damn mind. Ready? “Show Up” during the summer when all your competitors are complaining about no one buying. Increase your efforts. It’s the ultimate in showing up because there’s a reduction in overall noise.

Today, you are cordially invited to give thought to how you will “Show Up”

Next week, you start showing up more . . . Deal?

TGIF!

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“Thank You” The New Brand Builder!

by Paul Castain on July 14, 2010

I had this client that we will call “Sally” because that was her name. And Sally used to call me and thank me for the thank you cards I would send her. Crazy, I know, but this is going somewhere.

One day, Sally called me to thank me and said the following “You really must have been in a hurry this time, because you never signed your name on the note” I found it odd that she would know it was from me because I never sent a company branded card. “Sally, is my handwriting that bad?” I asked inquisitively. “Nope! I knew it was from you because you are the only one who ever thanks me for my business!”

I was completely dumbfounded! Not one person thanks them for their business and yet they bought a tremendous amount of products and services each month from various vendors.

Where’s the love?

Funny thing about love . . . ‘tis the absence of love that makes us crave love more. And should someone come along willing to give that love when you don’t, well you become history. Cool thought but why was I compelled to use the word “’tis” I never talk that way but I digress.

Gratitude . . . such a simple emotion. We all crave it. We all know we should express it but then life shows up and moves us along at the speed of light!

Here are a few ways for you to leverage the power of the “Thank You”

1)    Use it as an opportunity to brand yourself. Is there a unique way you can express gratitude to your client? And no, sending an email “thank you” isn’t the answer. You’re better than that!

2)    Go to your local bakery and have them make a giant cookie with “Thanks for letting us take a bite out of your business”

3)    Use a thank you card as a way of giving written confirmation of a verbal agreement. When you are prospecting and no matter how hard you try, they want you to call back next month, remind them of that agreement in a thank you card. Heck, you don’t even have to wait for something like that. How about sending a thank you to someone who took the time to hear you out and you were able to engage in a brief conversation? How many do you think they get from reps trying to get an appointment? Methinks zip!

4)    While you’re at it, show some love to the assistant that was very helpful to you. They could use some gratitude too! Oh, and pretty much everyone forgets the assistant. Just sayin!

5)    Go out and get some funny cards. We’re all wound way too tight these days. If you’re the creative type, create your own!

6)    When was the last time you expressed gratitude to your team? The best stars always thank their best supporting cast. Fant Smith, President of Audax Strategies was notorious for giving out Starbucks cards when he was a Sales Rep at Courier Printing.  Guess that’s why he owns his own business today.

7)    Thank people for opportunities, even when they go with someone else. How many of those do you think they get? Way to make yourself look professional dude!

8)    Give thanks to those who have inspired you, helped you & kicked you in the rear! Doing so encourages them to continue to help others! Psst . . . it makes you feel good too :)    

And in your own personal way, give thanks for another day. Kind of a cool gift when we really stop to think about it.

How do you express gratitude?

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Some cool next steps for you to consider . . .

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