Questioning Mistakes That Cost You Your Deals

by Paul Castain on June 13, 2017

Image result for harold and kumar interrogation

The Needs Analysis is no doubt, a critical step of the sales process. Execute properly and and you pave the way for a higher probability sale. Execute poorly and you disconnect!

Execute poorly on a regular basis and;

You’re going to have really skinny kids!

Here are several questioning mistakes to avoid at all cost!

1)    Failure to have the proper communication environment. This includes everything from not having enough time, to allowing people to tell you “we know exactly what we want so you don’t have to ask us those questions” etc.

2)    Allowing Your Needs Analysis To Take On A “20 Questions Guessing Game” Vibe.

3)    Asking a sh*tty question. This includes everything from questions that you could have answered yourself by taking a time to research (How many locations do you have? etc) to weak questions that don’t serve you or the prospect.

4)    Asking a good question at the wrong time. When we jump right in with a more intimate question, a prospect might think “Who the heck is the person to ask me that? I don’t know them or trust them” and then they shut down on you.

5)    Answering your own question. Don’t laugh. It happens more than you think!

6)    Asking a clichéd question. Examples “What keeps you up at night?  “On a scale from 1-10 how is your present service?” “What would it take to make them a 10?”

7)    Asking a set up or “salesy” question. These are the questions that they see coming from like a hundred miles away. My favorite “If I could show you a way to blah, blah, would you seriously consider blah?” I think the 80’s called and wants their sh*tty question  back!

8)    Being so attached to your questions on paper that you don’t follow up on the answer or allow the conversation to naturally go to different places and topics.

9) Demonstrating that you weren’t listening.

10) Asking questions that are so full of prefacing and tangents that they confuse the prospect.

11) Making the Needs Analysis an interrogation instead of a conversation.  

12) Failure to validate feelings. When someone tells you about a challenge or an incident, don’t race to the next question, acknowledge and validate.

13)  Conclusive Questions (aka putting words in the other person’s mouth) Example “Tell me about the challenges you are having with your current vendor” Meanwhile, nobody said anything about challenges.

14)  Allowing Unproductive Tangents. Part of your responsibility as the professional is to facilitate a process without being controlling. If the conversation is going in a direction that isn’t beneficial, then you need to get things back on topic.

15)  Failure to Customize Your Questions based on your Pre Call Planning findings. Don’t be this creature of habit who must ask the questions they always asked. Better to have your arsenal, and choose your weapon and even create your weapon based on the situation at hand.

16)  Interrupting, talking over, finishing thoughts, rushing the prospect’s answer.

17)  Considering a Needs Analysis A One Time Thing

I put together a download with over 25 tips and tactics to help you;

Ask BETTER questions!

Here’s what you’ll gain by downloading it;

  • Six Questioning Mistakes That Cost You Business
  • How To Create An Arsenal of AWESOME Questions (You Know, The Ones Your
    Competitors Fail To Ask)
  • Five Types Of Questions With Examples
  • The One Type Of Question That Helps You Take Control
  • The One Type Of Question That Dramatically Increases Your Credibility
  • Three “Questioning Flight Plans” That Can Help You Get BETTER Results
  • How To Create A Conversation Instead Of An Interrogation

What Do You Get?

(1) 90 Minute On-Demand Training Session With Action Based Tips and Tactics

Worksheets

Bonus eBook

Email access to me to answer any questions related to this training module.

How Much?

$99

Click HERE to download it NOW!

Image result for download it now button

 

Previous post:

Next post: