When was the last time you took the time to seriously look at each point of customer contact within your organization and just for the heck of it . . . When was the last time you looked at things as if you were your customer at every phase of the sales cycle? Sadly, if … continue reading »
Silly question coming at cha in 3,2,1 . . . Do you love your customers? Game changing follow up question . . . Do they know it? This moment of clarity has been brought to you by your Uncle Paul 🙂 Cheers!
I was pretty exhausted when I checked into the Embassy Suites hotel in Maryland last night. I was greeted politely, they found my reservation quickly (always a good thing) and then it happened . . . I was told that I had been selected as their guest of the day! Well son of a freakin … continue reading »
My family and I went out to this little Italian place in our neighborhood this evening. Before I continue, why the hell is it always a “little Italian place”? No one ever says, “I went to this freakin ginormous Italian place.” I might go on that show “Shark Tank” and pitch this idea. Screw all … continue reading »
I probably should have titled this “The Thank You Challenges” because we’re going to talk about more than one challenge. The first challenge gets like one sentence because I don’t want to beat a dead horse. Has anyone ever beaten a dead horse? I have and it sucks! The first challenge is that you have … continue reading »
I placed an order with a printer on the west coast on Friday and was completely blown away by an email I received from them on Monday. They told me they valued my business (a really cool way to get someone’s attention by the way) and went on to say that because they valued my … continue reading »
With Valentine’s Day just about here I thought it might be a good idea to talk about how to love your customer! I have several tips for you in this weeks podcast. First, we start off by acknowledging a few of the ways relationships (yes, even in your personal life) break down Next, we explore … continue reading »
Somehow my old phone became possessed and despite several “I command you out demon” attempts by yours truly, I needed to take the leap and call customer service. I spoke with a Customer Service Rep at Verizon and explained my situation. I told him how it was all good because now I had a pass … continue reading »
Did you hear the one about the client who went to his inbox to find a “happy anniversary” email with a handy dandy gift certificate attached. No? Nor will you because it rarely happens. Unbeknownst to me, it was my 1 year anniversary with audible.com and they decided to do the unthinkable . . . … continue reading »
Once upon a time a little boy was finishing up his purchase at the local candy store. He turned to the store owner and asked “Mr. Matthews may I please use your phone?” Mr. Matthews smiled at the little boy, who was one of his regulars and handed him his phone. The little boy quickly … continue reading »
I look forward to hearing from you!
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