client retention Archives

An Opportunity For "Wow"!

Posted October 25, 2010

Sometimes we go over the top with our efforts during the courtship and then quickly fall into assumption that all is well during the marriage. I think its about time we had a chat about Client/Jedi Performance Reviews where you get together regularly with your clients and review the following: 1) Needs Analysis: That’s not … continue reading »

5 Ways To Love Your Customer!

Posted April 28, 2010

At the core of every great break up, is at least one person who feels the other person didn’t work hard enough. Or maybe the thought never crossed their mind because they were too busy being wowed by someone else who simply tried harder. Today’s post is about never losing that “Lovin Feeling” with … continue reading »