You Are Forgotten The Moment They Hang Up

Posted May 30, 2014

So there you are, with phone in hand, calling potential customers. The theme from Indiana Jones starts playing as you dodge assistants, voice mails, Caller ID, people hanging up on you, people telling you “not interested” without ever hearing what you do and then . . . You actually get through to someone! They listen … continue reading »

What To Do When Your Call Isn't Returned

Posted September 1, 2012

In this week’s podcast we tackle something that quite frankly, bothers the heck out of lots of sales people. I’m talking about . . . The Call That Isn’t Returned and I’m also talking about its plural form . . . The Calls That Aren’t Returned but . . . It’s important that we all … continue reading »

Thinking Beyond The Cold Calling Debate

Posted May 7, 2012

Sometimes we get caught up in a discussion, debate or full blown argument to the point that our own passion for the subject keeps us away from bigger issues. Enter the ongoing “Is the cold call dead?” debate. And just to silence those who feel a need to define a cold call . . . … continue reading »

3 Reasons Why I Use A Headset

Posted April 22, 2012

There was a time when I didn’t believe in using headsets and in retrospect it was an “ego” thing. When I launched my business last year, I decided to lose the ego and suite up with proper phone gear. There are 3 reasons why I enjoy using a headset, let’s get the obvious one out of … continue reading »

How To Get Better On The Phone!

Posted February 25, 2012

In this week’s podcast I offer several tips to help you get to new levels of awesomeness on the phone. There’s 4 very quick tips with lots of additional ideas sprinkled in for good measure! Scroll down and have a listen if you’re ready to rock! Now if you’re not in the mood to further … continue reading »

An Easy To Use Objection Buster!

Posted April 21, 2011

Sometimes we complicate things and in the process of complicating, we zip right by the obvious. Stephan Schiffman mentions a really cool technique in his book Cold Calling Techniques That Really Work. (affiliate link) He mentions that one of the easiest things for us to say in response to a phone objection is simply “Why … continue reading »

70 Totally Random Phone Tips!

Posted January 11, 2011

So I’m sitting at home thinking to myself “Self, you have several blog posts and tips you’ve put out on how to use the phone more effectively. How cool would it be if you put those bad boys into a Free (no strings attached) E-Book and let everyone download it?” So if you would be … continue reading »

The Many Misunderstandings Of Cold Calling

Posted May 4, 2010

  There are certain topics that we all know to stay away from because history has shown us that people go from zero to nasty right quick. It’s the fun topics like religion or politics and now amongst the sales brethren its cold calling. I thought it might be interesting to “go there” today and … continue reading »

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