If you want to have better relationships with your clients and prospects you need to be having BETTER conversations and; If you want to have BETTER conversations with your clients and prospects; You need to be asking BETTER questions. In this week’s episode of The Sales Playbook Podcast we discuss; What great questions do (And … continue reading »
1) A good question can draw someone inward and . . . cause them to reflect, consider and even do so subconsciously through (get this) the awareness your question has created. 2) Good questioning allows you to take control of a situation . . . without being controlling! By the way, there’s a huge difference … continue reading »
This is a guest post from Derek Hoffman, President of Bellatoris Consulting ME What’s on tap for this weekend? MY WIFE David and Victoria invited us over for a cookout. ME I thought we’re supposed to get a huge storm on Saturday? MY WIFE They invited us over for dinner on Sunday. It’s supposed to … continue reading »
A sales trainer walks into a room of sales reps and asks them how they build rapport and guess how they respond? “I generally look around my prospect’s office to see what they are interested in and make conversation based on what I see” You saw that one coming right? Do you think that approach … continue reading »
An “Assumptive Name Privilege” is taken any time you assume that you know, definitively, what someone wants to be called. Meanwhile you haven’t been told, nor have you asked. It occurs when you turn a Katherine into a “Kathy” or “Kat” Perhaps a Robert into a “Rob” “Robbie” or “R to the O to the … continue reading »
Somewhere in the book of clichés is a saying that takes us to Rome and has us doing what the Romans do. You might want to rethink that one! Why? Because chances are superb that you will piss off lots of “Non Romans”! For example: Let’s say you are a tried and true conservative and … continue reading »
Fran walked entered my office with a look on her face that said “Paul you are about to get schooled” or she was in the process of smelling something foul. She closed the door and said “Paul, who are we?” Embracing my inner “smart ass” I said, “I’m Paul Castain, you’re Fran and its OK … continue reading »
It’s time to cover one of the most misunderstood ingredients in the sales process . . . Rapport! I say “misunderstood” because while we all agree that people buy from people they like and trust, we tend to over simplify the process. Example: “I look around the prospect’s office for pictures, trophies etc and find … continue reading »
I look forward to hearing from you!
Website Design by VanHove Design
