Paul Castain's Blog

What’s Reasonable When It Comes To Email Response Time?

Posted April 22, 2013

Do you believe in reading each email the millisecond it hits your smart phone and responding equally as fast?

On one hand . . . You get a gold star for replying quickly. You might also limit the probability of missing an opportunity.

On the other hand, both acts interrupt something else you were doing and can quickly contribute to time management challenges. In many cases, reps allow it to interrupt valuable face time with their clients/prospects.

Just out of curiosity . . .

What’s a reasonable response time when it comes to responding to email?

Do your clients/prospects expect an immediate reply from you?

Is this based on your personal preferences and/or assumptions or have you actually asked?

Please weigh in with your thoughts.

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