The “Twofer” Strategy!

by Paul Castain on September 1, 2010

I think an early gust of weekend is blowing through the sales playbook blog because I have this sudden urge to share a mighty cool technique I call “Twofers”.

All you need is 2 minutes and a need for greater work/life balance!

Scroll down and have a listen dude!

Stay thirsty my friends :)

Download this episode (right click and save)

To check out my ridiculously cool Linkedin group click on the rock star

To get free, lethal sales tips click on the Jedi

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Twitter For The Aspiring Rock Star!

by Paul Castain on August 31, 2010

Back in December of 2008 I decided to launch Phase II of my “Castain 2.0” campaign by embracing that crazy bird we call “Twitter” For me it was like I showed up and was talking in this huge arena and no one was listening.

I’ll spare you a long, drawn out, play by play and tell you that I wanted to give that bird a bird of my own at least a dozen times.

So, I decided to model the behavior of those who were getting the result I wanted and eventually I too was getting  results. I even got used to this strange urge that everyone had to put “tw” in front of every damn word in their vocabulary as in “Tweeps” and “Twanksgiving” but most importantly, I learned some cool things along the way!

Check it out . . .

1)    You need to Show Up! I thought about something the folks at Kodak have been saying when it comes to Social Media and trying to measure ROI. Instead we should look at ROI as Return On Ignoring. You see, there’s a conversation going on right now (several actual). The million dollar question is if you will be a part of that conversation. Either way that conversation takes place with or without you. The other thing to consider is that everyone has their preferred venue for communicating. Why limit yourself? My humble suggestion is that you set up a Twitter account by clicking here.

“Show Up” with good content! Ah, I can hear you now. What, pray tell, does one tweet?

Well, aside from industry specific things to demonstrate your expertise, you might want to visit http://stufftotweet.com/ for, well, stuff to tweet! You can also visit http://popurls.com/ for more handy, dandy content.

How about some cool motivational quotes from http://en.thinkexist.com/ or http://www.brainyquote.com/

How about links to useful articles, a tip, a funny “note to self”, links to your own blog etc (with caution)

Tip: Do a cut and paste time saver by preparing your “Tweets” (for some reason I feel dirty when I say that) the night before. Slap them into a word doc or something like Yahoo Notepad and you’re freakin good to go!

2)    Listen! As a sales person, Twitter is truly a target rich environment if you know how to listen. One of the reasons why I love Tweetdeck is because I can set up keywords that I want to receive tweets on. I can have topics, I can have industries and hashtags. I can even keep tabs on my competitors. It would absolutely blow your mind what kind of complete disclosure people are willing to offer in these venues. Now I’m not saying that we use that for some sort of evil, but if the conversation is happening and we’re not listening, that’s an opportunity lost! Additionally, I use Twitter Search http://search.twitter.com and search for discussions that I want to jump into that will help me demonstrate my expertise. Just think of the various keywords that represent the space you want to target. Just for the hell of it, go to Twitter search and pop in the name of a company you’re targeting. Having an inside track is a mighty cool thing my friend!

Now that’s the “sales” side of the equation. What you really need to do, is learn to listen to what other people are saying so you can do something too many people miss . . . validate the other person’s thoughts and feelings. If one of my “friends” is talking about how much they miss their kids when they are on the road, I’m all over it. Next thing you know, we’re trading stories about kids and continuing this process of building a relationship.

Now if I don’t listen for this stuff or I’m too busy spewing data, an opportunity is missed for freakin shizzle!

3) Don’t Throw Up!

-       Rapid Fire Tweeting: This is when you tweet like 6 tweets in a row, all with content you want me to look at. Not bueno!

-       The One Way Tweeter (See also “Tool”) This is when all you do is data dump in your tweets with no interaction or response to your followers. Let me ask you a quick question. Do you communicate like that in the real world? Then get a grip and cut the mechanical crap out and have a conversation!

Tip: Know when its time to “Get A Room” (and I’m guilty of this one) This happens when you get into this lengthy dialogue with someone and are completely clueless that you are clogging your followers Twitter stream. You get a room by taking the conversation offline. I’ll get better at this one, I promise!

4)    Grow Up! Repeat after me “It aint about me, its about them” Its seems like at times we can all get caught up in our own “Internet Fame” and when we do, we fail to realize that everyone has a story and wants to be heard. What can you do to help someone look like a rock star today?

-       Embrace the ReTweet! Chris Brogan says we should promote others 12 times to every time we promote ourselves. ReTweeting is also a great way for you to continue to add value to your network by sharing awesome content.

-       Twitter Snobbery: This is when you only RT people who are in your RT club or have your lips affixed to some rock stars ass while dissin your own homies! Twitter Snobbery also occurs when one has a crappy follower to follow ratio. I’m not saying that you have to follow everyone back, but when I see someone with 5,000 followers who only follows 700, my immediate thought is that they aren’t being overly “Social” The final quality of a “Twitter Snob” is when you “@” them with a message and they continually blow you off.

-       Repeat after me “Thank You”. That wasn’t so hard was it? Too many people accepting the generosities of others and forget their manners. While I don’t sit and keep a scorecard, it doesn’t exactly encourage me to want to make you look good to my “Tweeps” (still doesn’t feel right saying it) My good friend Kelley Robertson wrote about it in his Fearless Selling blog. Check it out!

Tip: The first word in “Social Networking” is “Social” reflect on that dude!

5)    Cross Pollinate: Invite people via Twitter to connect with you on Linkedin, Facebook and visit your blog. (with caution) On those other venues, you should be inviting people to follow you on Twitter. In your email auto signature there should be a Twitter icon for people to follow you. My theory here is that if you and I connect well on a variety of venues, we strengthen our virtual relationship.

6)    Transition To “Real Time” Since I just wrote about this yesterday, I’ll spare you the double sermon and ask you to check it out again here and consider applying some of those ideas to Twitter.

My suggestion to you is that you either jump in and give this a try for at least 90 days or (if you’re already on Twitter) you commit to some of these ideas for the next 90 days.

And should you decide to pass on Twitter or even quit Twitter, its all good dude. Your competitor has your back!

Connect with Uncle Paul on Twitter

Use the #salesplaybook hashtag to tweet sales tips, resources and to swipe a few cool ones for yourself :)

To check out my ridiculously cool Linkedin group click on the rock star

To get free, lethal sales tips click on the Jedi

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How To Transition Your Linkedin Relationships!

by Paul Castain on August 30, 2010

As many of you know, one of my social networking strategies is to transition at least 5 of my “virtual” relationships to “real” time each week. Needless to say, the relationship is worth more, once I move it off the computer screen.

I thought it might be helpful if I shared with you how I do this.

Let’s start with a quick statement of what I don’t do.

“The Linkedin Two Step”: This is when you’ve either agreed to connect with me or you commented on one of my posts and I take that as a buying signal. You immediately get an email from me in “Pimpmaster” mode giving you my best infomercial.

And just to get this one out in the open, I don’t like to have a virtual handshake with someone and immediately suggest a phone call. I’m sure its just me but that has way too much of a “Hi, Wanna screw?” vibe to it!

So What’s An Aspiring Linkedin Rock Star To Do?

1)   Get Social From “Hello” I never send someone one of those invitation templates. Seriously, could you get any F’n lazier. Take the 30 seconds and write a two sentence note. This positions you as different from the get go because apparently the rest of the world has gotten lazy too. When someone sends you an invite, take a minute to write an actual response (even when you get a template invite) Doing this inspires someone to not only remember you, but shoot you a note back. At that point you’re starting to get “social” and that puts you one step closer to real time!

2)   Get On Their Radar Screen: Update your status update daily (no play by play por favor) More importantly than your status update is theirs. You might want to circle this next sentence: Everyone has a story and wants to be heard. Seems like we’ve all gotten used to the world not having the time to hear what we have to say. That aint how Uncle Paul rolls! I make it a point to comment on status updates where appropriate. Sometimes I’m congratulating someone, other times I will agree with a statement publicly, if they shared a resource that I found useful, I let them know with a “like” and a comment.  You can also get on their radar screen by commenting on their discussions. How about inviting them into one of yours? If they contribute to one of your discussions, acknowledge them publicly and with an offline “thank you”. Here’s a freakin cool idea: When you see a discussion where someone in your network has the expertise to really shine, hook them up! I have this odd feeling that people really dig people who have their best interests in mind!

3)   Take Advantage Of “Social” Clues: I make it a point to see if my contacts use the amazon.com feature where they list what they are reading. If I read the book or want to, that gives us something to talk about. If they use the tripit feature, I might wish them a safe trip or get real jealous that they are off to Europe. I might even compare notes with them about cool places we’ve both been to!

Time Out! Are you spotting a trend yet? I basically get “Social” before I transition to “real time”. Isn’t that more of a natural progression?

OK, I could go on and on about how to get “Social” but I still haven’t told you how to transition.

Once we’ve had some communication, I will do one of a few things:

-      Shoot them a quick email, suggesting a brief “get to know you” call. I tell them I would like to find out more about them and their business. Note: When I get on the phone with them, I rarely talk about my business which is rather counterintuitive  for a sales professional. I don’t talk about my business because quite frankly, most people as so busy trying to network their business that they aren’t ready to hear about mine. I could get ultra competitive and try to dominate our conversation, but it kind of goes back to my statement earlier “everyone has a story and wants to be heard” My mission on this phone call is to not only understand my “friend” its to think about how I can be a “matchmaker” for this person and leverage my network.

-      Get Embarrassed. Sometimes I will send someone an email telling them that I’m embarrassed that I haven’t reached out sooner. Note: Doesn’t work so well if they just accepted your invite 10 mins earlier! :)

-      When someone asks you a question via email, suggest a quick call instead. Nice way to move it to real time girlfriend!

-      I’ll use tripit to see if anyone is visiting my area and offer to meet for coffee or a shots of Tequila (wanted to see if you were paying attention)

-      I’ll search my network for local contacts when traveling. The “I’m visiting your neck of the woods” thing is an easy way to transition.

-      I host “Virtual Mixers” once to twice a month.

So how long should this all take? Well let me ask you this. In a relationship, how long does it take for love to happen? Is it the 7th date, 7th week, 7th year? Why the hell don’t we have a definitive answer? Probably, because it happens, when it happens.

Think “courtship”!

Don’t screw with the sanctity of social networking by thinking this is a short term strategy. Take the time to get “social” and actually have a courtship and then watch how freakin cool the marriage becomes.

So, how do you transition your online relationships?

To check out my ridiculously cool Linkedin group click on the rock star

To get free, lethal sales tips click on the Jedi

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Sales Acceleration Strategies

by Paul Castain on August 29, 2010

I received a lot of positive feedback on the 2 minute sales tip I offered last week inviting you to Try Something Different Several of you asked if I could share additional tips to help accelerate progress and challenge your thinking a bit.

That brings us to this week’s podcast which you’ll be happy to know has been trimmed down to 14 minutes from the usual 25.

We’ll discuss:

1) A relentless focus on what I call the “3 Big Rocks”

2) How to truly go where the money is

3) A crazy notion that you might even want to go where the money isn’t

Wishing you all an amazing week ahead!

Download this episode (right click and save)

To check out my ridiculously cool Linkedin group click on the rock star

To get free, lethal sales tips click on the Jedi

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The 7.5 Deadly Sins Of Prospecting!

by Paul Castain on August 26, 2010

Do you believe in Sales Karma? If you would have asked me that 3 years ago, I would have invited you to lay off the hashish, but today I see it differently.

Lately, I’ve been the victim of just some awful attempts from sales people. They are so bad they make those crazy emails you get from those Nigerian lotteries look like marketing genius! Even the Sham Wow guy would be pissed!

I was all set to get up on my soapbox when I realized “I’ve been that guy” Not the “Slap Choppin Sham Wow” guy, “That guy” The guy who was completely, and utterly clueless when it came to prospecting.

So with that in mind, please allow me to introduce you to . . .

The 7.5 Deadly Sins of Prospecting with the crazy premise that you or someone you love might be suffering from CCS (Clueless Call Syndrome)

1)   Failure To Schedule Prospecting: Hunting new business is too important to your sales health to schedule it around everything else. Here’s a radical idea . . . consider scheduling everything else around your money activities by using this way cool Money Hours Schedule or perhaps you should consider a 10 Before 10 Strategy.  Here’s the bottom line. When you make an appointment with a client/prospect you keep the appointment. Right? Well its time you make an appointment with yourself. Oh, and guard that time my friend because no one else will!

2)   No Research: With all the ways for you to Pre Call Plan and cool tools like Insideview (I’m not affiliated with them) you need to hang your freakin head if you are still calling “cold”. Don’t even think about trying a stunt like that at the C Level. Big mistake muchacho!

3)   You Aren’t Compelling Enough: Pop quiz: How far into an email do you go before you decide if its worthy of your time? I’m good for about two sentences provided the subject line caught my attention. The suspicious side of my brain thinks decision makers might not be so generous. How many seconds does the average decision maker give you when listening to your message (voice mail or should you connect)? Seconds! Part of being compelling comes from the research. Part of it comes from you putting yourself in their shoes. Otherwise, you aren’t standing out from the more than 247 Billion Emails each day!

4)   You’re Predictable: If you are entering your call info into your CRM, please stop with the same day/ time for a call back thing. If you keep calling me every Tuesday at 3:00 don’t you think I see you coming from like 100 miles out? How about being predictable in using tired, clichéd rebuttals. Can we all meet next week and put “Feel, Felt and Find” out of its misery? Then there’s the ones who call and then immediately email . . . every time. Please change that up and consider tossing it out altogether unless you want to be congratulated for pissing someone off on two fronts in 2 mins.

5)   Confusing Professional Persistence With Being A Pain In The Ass: Consider using my handy dandy “Cool Down/Heat Up” technique. Its so simple it will blow your mind. Use your head and know when its time to let the contact cool down a bit to avoid having that “I just threw up in my mouth” feeling when someone tells you in great detail how annoying you’re being. Give it some time to cool down and then, heat that bad boy back up again!

6)   Giving Up Too Soon: I’ll spare you a long sermon since we just covered this on Tuesday. Altering the frequency of contact is a cool alternative to trashing a lead altogether. Things change Everyday Don’t ever forget that dude!

7)   Embracing The Phone As Your Only New Account Acquisition Tool. There are just way too many communication venues at your disposal for you to be clinging to the phone. I’m not dissin the phone and do understand that sooner or later we need to have a conversation, but I don’t see it as something your prospect is going to say “Yippee I got another call today” We need to be Showing Up with conventional networking, referrals, email, snail mail, social networking etc. Just in case you haven’t thought of this, here’s why. Because everyone has their preferred communication venue and you increase your probability of success by trying different approaches. I’m also of the belief that each venue if worked in concert, smiles at the other one which give you cumulative impact!

7.5)     Distinction Disregard (aka Clueless) This is when we pay no attention to what works or doesn’t work. Being these wacky creatures of habit, we continue doing things simply because we always did it that way.

So that’s my spin. What should we add?

To check out my ridiculously cool Linkedin group click on the rock star

To get free, lethal sales tips click on the Jedi

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