How To Fortify Your Rejection Body Armor
There was an interesting study conducted by Nancy Rothbard from the Wharton School at the University of Pennsylvania and Steffanie Wilk from the Fisher College of Business at Ohio State University. They studied customer service representatives working in an insurance company’s call center. Here’s how Nancy Rothbard describes the findings; “In our study, “Waking Up On The Right Or … continue reading »