38 thoughts on “Do You Leave A Message Or Call Back?”

1. Paul, I’m more likely to leave a message when calling someone. I believe in branding and this is one of the touch point that you can seed if you do it correctly. With our integration between the web and our CRM, I have become more targeted with the messages I leave. I’m able to touch on something that they have triggered on the site, giving more value to the message.

   1. Thanks Michael!

2. If the call is truly cold (aside from my own research) I do not leave a message. If I have some insight or the call is from a referral I will leave a message referencing the insight or referral.

   1. Thanks Jon!

3. Paul – I definitely leave a message. I believe it’s a good reason not to call back when someone doesn’t leave a message when they call me. My thought is whatever the reason they were calling wasn’t urgent enough or important enough for them to ask me for a return call or let me know they would be calling back. Leaving just enough to peak their interest to want to answer when you call back is key.

   1. Thanks Ashley . . . Great points!

4. Yes, I leave a message and tell them I will call back.

   1. Thanks Breece!

5. Normally, I leave a message when I have something that’s really worth saying- if the lead is thoroughly researched and I’ve pin-pointed one of their needs, then I leave a message. If it’s a really, really cold-call, then I just try to call back.

   1. Thanks Jerome!

6. Both. I leave a message, state my intentions, tell them when to expect my next call and call back at the time I said I would. This shows my respect for their time and proves my follow through.

   1. Thanks Shelly!

7. I try to call a couple of times before I leave a message. My initial calls are at different times of the day/ days of week to see if they pick up. If I continue to get voicemails after two or three calls, I leave a message.

   1. Sounds like a good plan Nusair!

      Thank you for taking the time to stop by and share your thoughts!

8. For me depends on the urgency and/or importance of the topic. I typically don’t trust voicemail to get a reply. Ever have somebody call you back and they didn’t check the voicemail? Usually I will leave a voicemail if I need the customer to do some research before calling me back

   1. I sure have Don . . . Good point!

      Thanks for weighing in on this!

9. I’ll leave a message with my name and let them know I’ll give them a call back, “you seem to be busy at the moment”.

   1. Thanks Debra . . . Happy Monday to you my friend!

10. I have been a message leaver. I’ve given it a good faith effort, but I don’t think it’s working. It’s a new month and based on some counsel, I’m going to stop leaving messages until the 4th attempt. We will see how it goes!

    1. Thanks Russ!

11. I always leave a message. Given the fact that they know I called (thanks to caller id) I believe I need to express my reason for calling and why the should speak with me.

    1. Great point about the Caller ID Lou . . . Well said!

       Thank you!

12. I always leave a message the first time I call, but usually say something like, “This is Kory Cochran, sorry missed you, when you get this, call me at ____…

    1. Thanks Kory!

       Do you get a good amount of call backs when you add a little mystery like that?

13. I seldom leave a voicemail for a prospect, because my experience is that they never call back.

    1. Thanks!

14. I generally am prepared to leave a message. With Caller-ID and cell phones, everybody knows when they have a missed call. I think it’s just rude to hang up, without leaving a message! But that’s just me…

    1. Thanks Cindy!

15. Why leave a voice message when you can opt out w/ “0” to reach the operator/receptionist to ask about the person you are calling. You will get a lot of good info…they truly are away from the desk, in a meeting, on vacation,etc. Use this info to call back or reschedule an appropriate time. I use this a couple of times then resort to a voice message.

16. Thanks Brian!

17. I typically leave a message letting them know that I will call back. It helps them to know me a little bit so that when we do talk, it isn’t quite so ‘cold’.

    1. Thanks Rebecca!

18. I do the same as Nusair.

    1. Thanks for taking the time to stop by and comment Cathy!

19. Try leaving half a message by “spontaneously” hanging up the phone mid sentence and they will CALL YOU back. Be sure to leave name and number at beginning of message!

    1. Thanks Bill!

20. I typically don’t leave a message. I call back. I know how I am with messages!

    1. Thanks Rich!

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