My Client Was Pissed At Me

A few years back, I received an email from a client at 6:30 pm on a Friday.

I read the email and determined that it could wait until Monday morning.

On Saturday morning, at around 10:30 am, my client forwarded the same email to me with the old “???” which usually implies;

Hey dumb ass, how about a response?

I chose NOT to respond to that one too.

I know, choosing to actually have a weekend and spend time with one’s family is way out of line, right?

And no, I wasn’t trying to be a dick, but it really wasn’t important, and I WASN’T going to condition that behavior.

I emailed him back at 8:00 am and was promptly cut a new asshole for my lack of response.

I explained, respectfully, that I value my off hours time and that I reserve communication on the weekend for emergencies.

He didn’t like my response but we came to a professional understanding to “Agree to disagree”

A few months later, I received another email, this time on a Saturday morning, informing me that he was about to lose his job and could really use my guidance.

I didn’t email him back;

I picked up the phone and called!

Yep, on a Saturday morning!

He was shocked that I responded and reminded me of the conversation we had a few months earlier.

I reminded him that THIS was the type of emergency I was referring to and proceeded to help!

Here’s the moral of the story;

There are many reps who feel they MUST respond off hours.

I’m not one of them!

Time with my family is somewhat perishable and I can’t get that time back once it passes.

Life is also a tad too short!

My recharge time is vital so that I can continue to produce results for my clients.

So instead of responding to EVERY email that comes in after hours;

Or ignoring EVERY email;

I’m happy to respond when its urgent and;

Most of the time it ISN’T.

I’m saddened by the amount of people I see at local restaurants, having dinner with their family, taking a call with the old “I gotta take this”.

Actually, you probably DON’T!

Setting reasonable barriers with clients is important.

Having clients understand that is even MORE important.

I realize that some of you HAVE to be available at ALL times;

I also realize that sometimes this sh*t is totally unnecessary and even self imposed because we feel we have to.

You work hard on your client relationships;

Just make sure you work hard on your personal ones too!

Castain’s Prospecting Download

Here’s a quick overview;

There are over 100 ACTIONABLE tips, 5 cold calling templates, 35 cold email templates, 15 social selling templates, a bonus eBook, and lots of extras!

Session 1 Cold Calling

30 ways to find potential clients who have a higher probability of needing what you sell TODAY.
How to research quickly and efficiently so it doesn’t become your life’s work.
33 ways to approach a potential client.
Creating a prospecting cadence that maximizes exposure while limiting something experts refer to as “Becoming a pain in the ass”.

Session 2 Cold Calling

How to craft an objection resistant dialogue that gets their attention from “Hello”. I’m also going to send you a template you can IMMEDIATELY apply.
How to proactively prevent skepticism, doubt, resistance and I might as well say it, OBJECTIONS!
A 3 step formula for responding to 95% of the objections you get on a regular basis.
A simple formula to generate, at least, 3 new phone appointments, each week!
4 types of voice mails that will capture the recipient’s attention. I’m also going to send you the templates.

Session 3 Email

4 ways to get email addresses WITHOUT spending a dime on email lists.
50 different types of emails that I’m personally using to get results for my business. Oh, and I’m also going to send you the templates!
12 subject line mistakes that you need to avoid. Keep making them and you’re hosed!
12 BETTER subject lines that get your email read.
12 ways to head off skepticism, doubt and objections.
One EPIC mistake, just about every sales rep makes, in the first 3 sentences of an email.
A really simple, 4 step messaging framework that gets results.
2 Psychological techniques that work like a charm!
How to dramatically increase your response rate

Session 4 LinkedIn

What to say and do, from the moment, you connect with someone. And I’m going to give you the exact templates that I’ve been using!
How to position yourself apart from your competition.
How to provide value WITHOUT conditioning a bunch of freeloaders who love to “friendzone” you!
How to create a referral machine . . .Even with people who’ve never bought from you!
How to IMMEDIATELY increase your phone appointments each week. Note: My coaching clients average 10 more appointments each week. Your mileage may vary.
How to dramatically increase your response rates via LinkedIn.
How to approach someone without coming across as salesy. How do you feel when this happens to you on LinkedIn?
How to do this all on a tight schedule.

Go at your own pace!

Review each session in its entirety or break each session up into smaller increments. Binge watch them back to back. I won’t tell anyone!

When?

Download it now. Work on the modules at your leisure.

Here’s What You’ll Get;

(4) 90 minute Pre-Recorded Sessions (with over 100 ACTIONABLE ideas to help improve your prospecting efforts!)

(4) Sets of Worksheets.

(1) Opening Statement Template

(1) Objection Buster PDF

(4) Voicemail Templates

(35) Cold Email Templates

(15) LinkedIn Templates

(1) Bonus E-Book

Access To Secret Resource Page With Bonus Content, PDFs, Etc.

What’s The Investment?

$375

Paul Castain's Blog