Paul Castain's Blog

Nobody Does This After A Cold Call (And That’s Why You Should)

Posted May 6, 2018

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So there you are, cold calling away.

Somewhere between the voicemails, and the “Not interesteds”, are a handful of calls that actually went well but;

Didn’t result in an appointment.

What happens next?

For most sales reps, its an alarm set in their CRM to callback again.

And that’s exactly what one should do if they want to blend in with EVERYONE else.

What can you do instead?

Send a handwritten thank you note.

Why?

Because;

NOBODY does this!

Why else?

Because it will help you become more memorable while reinforcing something important from your discussion.

Example:

Let’s say that I spoke with Tina about my sales training programs.

During that call she told me how several of her reps aren’t making quota but the call resulted in a stall and not an appointment.

My note to her could go something like this;

Tina,

Thank you for taking the time to talk with me the other day.

I share your concern about reps not making their quota, in fact, that’s a huge reason why companies typically turn to me for help.

The good news, is that I have the solutions!

I’m going to give you a call again in about a week to hopefully schedule a quick appointment to discuss a few ideas that might help.

Thanks again and look forward to speaking with you.

Paul

This note accomplishes several things;

  1. Since it wasn’t sent via email, it won’t get buried in 100+ emails per day.
  2. It brings her concern and the possibility of a solution, front and center; something that was lost the moment she hung up the phone.
  3. I use a “potato chip” (“discuss a few ideas that might help”) to make her “hungry” for the call I promised to make.
  4. I just positioned myself for a second chance.
  5. When I call her I’ve removed some of the “cold” from the call and now I can say “I’m calling you like I promised I would”.
  6. Did I mention no one else does this? I’m pretty confident that Tina isn’t going to say “Lovely note Paul, I’ll just put it in the pile of all the other handwritten notes I received this week!”

I would also recommend that you send a handwritten thank you to any assistant who was particularly helpful to you when you called.

You can file that one under “Nobody does this” too!

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2 thoughts on “Nobody Does This After A Cold Call (And That’s Why You Should)

  1. Paul,

    Great tip!

    I agree that handwritten notes are awesome. Probably more so now than ever as they are so RARE.

    Joe Girard, the guy in the Guinness Book of Records as the greatest salesman ever, reportedly sent every contact he had a handwritten note once a month.

    Nigel

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