Paul Castain's Blog

Should Sales Reps Hide Their Awards From Clients and Prospects?

Posted June 7, 2016

As sales professionals, we can be a mighty proud bunch when it comes to our accomplishments.

Many of us, who have won awards, proudly display them in our office. Sadly, we might be hurting our efforts with our clients and prospects.

Dan Kennedy in his book, No B.S. Trust-Based Marketing tells an interesting story about this . . .

“A friend who was a car salesman once told me that it seemed people always got anxious and nervous when he took them into his office, even if they’d been relaxed and friendly with him on the lot looking at cars. He chalked it up to unavoidable anxiety about ‘talking turkey’ about a car to buy and its price. When we went into his office, I immediately saw another reason for everybody’s sudden leap in blood pressure: they were seated, backs to the door, facing him at his desk, and above him, on the wall, a row of framed certificates and plaques, all attesting to his prowess at devouring his prey; top salesman awards.”

Dan goes on to suggest that we put up  pictures of us with a few of our happy clients and I’m wondering if we could complement those with our testimonial letters and pictures of our customers enjoying our products and services?

“But Paul, my clients never come to my office!”

My advice would still be for you to be careful.

A few scenarios you might want to rethink . . .

Some companies have special business cards printed up with a logo or phrase like “2015 President’s Club Winner”.

Other companies send out announcements on social networking platforms and via newsletters.

Some sales reps will put sort of a mini announcement in their auto signature when they are leaving to go to some exotic place to accept the award.

I have to admit that at first I was rather torn when it comes to this. I mean, on the surface, I think these things  show us as awesome at our craft but . . .

When I put myself in the buyer’s shoes . . .

I don’t want you to be an awesome sales person if that means you are awesome at “closing” me, however . . .

I absolutely DO want to work with people who get awesome results for their customers . . .

With the pictures and letters to prove it instead of trophies and plaques!

In our Rock Star Academy program, we refer to the practice of providing pictures, and client testimonials, as “evidence”.

“Evidence” is a great thing when it comes to positioning you, and your company as the better choice .

And with numerous types of “evidence” available to us aspiring sales rock stars;

Just make sure YOUR “evidence” reinforces the proper message.

Paul Castain's Rock Star Academy

 

Paul Castain
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