Are Your Policies Customer Friendly?

Posted May 26, 2011

I needed to slow down the other day and was able to slip away from the world headquarters of Castain Training Systems to have lunch with my wife. We decided on a Greek place a bit out of the way, but a great place nonetheless. As usual, the food and the service were fantastic, I … continue reading »

Caring More Is Quite The Competitive Edge!

Posted May 11, 2011

I was reminiscing with my mother the other day about a Diner we used to go to after mass on Sundays. We talked about how we’d always request one of Terry’s tables. Why? Because Terry cared more than the others! Terry cared  to remember that I liked to order the Turkey and Gravy even though … continue reading »

When Excellence Aligns!

Posted November 11, 2010

Just finished up a very productive trip to the west coast and had the opportunity to stay at two very different high end (aka mucho expensive) hotels. The first hotel I visited did a good job on the “first impression” thing. The lady at the front desk even stepped out from behind the desk to … continue reading »

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Castain Training Systems
(631) 455-2455
Paul Castain, Founder & CEO
paul@yoursalesplaybook.com

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