So I’m sitting waiting to meet with my banker the other day and found myself getting both impatient and annoyed. She was now 15 minutes late for our appointment and I can see her still with another client. Normally, I’m a patient dude, but it annoyed me that she never got up and gave me … continue reading »
I needed to slow down the other day and was able to slip away from the world headquarters of Castain Training Systems to have lunch with my wife. We decided on a Greek place a bit out of the way, but a great place nonetheless. As usual, the food and the service were fantastic, I … continue reading »
I was reminiscing with my mother the other day about a Diner we used to go to after mass on Sundays. We talked about how we’d always request one of Terry’s tables. Why? Because Terry cared more than the others! Terry cared to remember that I liked to order the Turkey and Gravy even though … continue reading »
I read an awesome book in January called UnMarketing by Scott Stratten. In one of the chapters, Scott talks about the importance of what he calls “Stop, Start & Continue” questions in your business. Here’s a quick breakdown of each: A “Stop” question would be things you should stop doing whether its with your clients, … continue reading »
With Valentine’s Day just about here I thought it might be a good idea to talk about how to love your customer! I have several tips for you in this weeks podcast. First, we start off by acknowledging a few of the ways relationships (yes, even in your personal life) break down Next, we explore … continue reading »
Somehow my old phone became possessed and despite several “I command you out demon” attempts by yours truly, I needed to take the leap and call customer service. I spoke with a Customer Service Rep at Verizon and explained my situation. I told him how it was all good because now I had a pass … continue reading »
Did you hear the one about the client who went to his inbox to find a “happy anniversary” email with a handy dandy gift certificate attached. No? Nor will you because it rarely happens. Unbeknownst to me, it was my 1 year anniversary with audible.com and they decided to do the unthinkable . . . … continue reading »
Once upon a time a little boy was finishing up his purchase at the local candy store. He turned to the store owner and asked “Mr. Matthews may I please use your phone?” Mr. Matthews smiled at the little boy, who was one of his regulars and handed him his phone. The little boy quickly … continue reading »
Just finished up a very productive trip to the west coast and had the opportunity to stay at two very different high end (aka mucho expensive) hotels. The first hotel I visited did a good job on the “first impression” thing. The lady at the front desk even stepped out from behind the desk to … continue reading »
There was this place in the mid 80’s that Laura and I used to enjoy going to. I cannot, for the life of me, remember the name of the place (don’t you hate that?) but I do remember that we always referred to it as “Uncle Boomers”. Now you don’t just pull a name like … continue reading »
I look forward to hearing from you!
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