Paul Castain's Blog

An Easy Way To Handle An Awkward Question

Posted July 22, 2016

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Sometimes things “get weird” with prospects and clients!

Not because we made it weird, but because they asked something that made it so.

It could be anything from “How much commission will you make on this?” to personal questions about your faith, marital status, politics, or even just a stupid question that has us asking ourselves “Where the hell are they going with that question?”

There’s a really simple solution . . .

Stop owning the awkwardness!

Too many times, the burden is on us to work with the awkwardness and scramble for an answer when in fact, the other person needs to own it.

I mean, they were the one who asked the nutty question, so let them do the “splainin”.

How?

Ask them “Why do you ask?” then congratulate yourself because . . .

You just regained control of your dialague

You just “hot potato’d” that bitch back to it’s rightful owner and . . .

At the very least you just bought yourself a few extra seconds to shake off their left hook and regain your composure.

Use this opportunity to get some context to their question and to think about how to best respond.

I tend to be direct and tell people when they go “out of bounds”.

And call me crazy, but I think most of these types are just trying to see if they can make you sweat.

Score points by showing them you are tactful but firm!

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Paul Castain
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