Ah the ancient sales ritual of hemming and hawing (aka pissing and moaning) about the prospect who isn’t calling us back. Unfortunately I’ve been there many times and it definitely isn’t fun, but I’m just curious Why do we act so shocked and even offended when we don’t get the call back? Are they bound … continue reading »
Click on the “about us” button on zappos.com and you’ll find a link to their Code Of Business Conduct & Ethics To me, there is just so much we can learn from this. Let’s start by having you take a good look at the 10 items that comprise what has really become more than a … continue reading »
Do you remember the old “If you always do, what you’ve always done, then you’ll always get, what you’ve always gotten” thing? Well its Monday, a new day, in a new week and maybe, just maybe, you can change it up a bit. Here are a few suggestions 1) Everyone has their own preferred venue … continue reading »
Sometimes we kid ourselves into thinking we show our love. We get busy, we get caught up and perhaps even a bit comfortable. Too comfortable? Perhaps we allowed ourselves to stop the courtship now that we have the “marriage”? We do it with customers We do this with employees We do it with our family, … continue reading »
With Valentine’s Day just about here I thought it might be a good idea to talk about how to love your customer! I have several tips for you in this weeks podcast. First, we start off by acknowledging a few of the ways relationships (yes, even in your personal life) break down Next, we explore … continue reading »
Back in the prehistoric days of my sales career, I sat at a table with some pretty remarkable sales leaders. We talked shop and did our best with our one uppery. You could have cut the testosterone with a knife! Now this is the part where you will agree to my intentional use of the … continue reading »
Somehow my old phone became possessed and despite several “I command you out demon” attempts by yours truly, I needed to take the leap and call customer service. I spoke with a Customer Service Rep at Verizon and explained my situation. I told him how it was all good because now I had a pass … continue reading »
The night before this week’s Super Bowl game, Green Bay Packers coach Mike McCarthy did something extremely gutsy. McCarthy cancelled the final team meeting and had everyone fitted for their Super Bowl rings. A gutsy move considering the battle hadn’t taken place yet. A gutsy move considering the ridicule one might face if victory went … continue reading »
There has been a lot of talk lately on the old “If you don’t know someone that invites you to their network, should you accept the invite” thing. If you would have asked me that question just a short time ago, I would have been one of the people saying “hell no”. Then the weirdest … continue reading »
Paul is off training Jedis today so here’s a guest post from Colin Parker! When we bought our new van, the dealership gave us a gift that has proven valuable time and time again. An emergency survival kit. It came complete with jumper cables, flashlight (with batteries), gloves, reflective tape and a variety of other … continue reading »
I look forward to hearing from you!
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