Paul Castain's Blog

How To Avoid and Overcome Phone Objections

Posted November 16, 2017

come at me bro

In an ideal world, you and I would call a potential client and they would gladly agree to meet with us.

In the REAL world, potential clients utilize stalls (“Call me back next month” “Send me your info” etc) as well as objections.

Here are 4 ways to get better at AVOIDING objections as well as OVERCOMING them;

#1 Awareness is always the first step. Tape your end of your outbound calls and later that day, review your “game” tape. Pay attention to WHAT you are saying as well as HOW you are saying it immediately BEFORE you get hit with your objections. Then review WHAT you are saying as well as HOW you are saying it immediately AFTER your objections. How are you responding? Do your rebuttals typically result in your potential client granting the appointment? In both scenarios (Before and after the objection), make any necessary “Notes to self” so that you can tweak things during your next calling session.

Note: This is EXACTLY what all the best teams do. They review their game tape and flag areas for improvement.

#2 Step Back and Craft 3 Responses. If you want to get really good at something, then train to handle scenarios that are TOUGHER than reality. How do you do that with Phone Objections? Try coming up with 3, really kick ass responses for each of your typical objections. This FREE worksheet will guide you through the exercise!

#3 Continue To Train TOUGHER Than Reality. Ask a coworker, a friend, another sales professional from your LinkedIn network to be your “sparring partner” once a week. In just 5 minutes, you can call your sparring partner, say whatever it is you would say (I hate the word “pitch” by the way) and then their job is to pepper you with objections. Your job is to give them 3 responses to ANY phone objection they hit you with. Then return the favor.

Want To Kick This Up A Notch? Use a FREE service like Uber Conference and tape your sparring session. Review the “game tape” later for additional learning opportunities.

#4 Come Join Us For Our Cold Calls That ROCK Webinar on December 1st, at 11:30 am EST.

By joining us, you’ll gain access to;

  • How to research a potential client WITHOUT becoming a full time research analyst.
  • 2 ways to get WARM Introductions.
  • 5 Email Templates That WARM up a cold call.
  • How to craft an objection resistant dialogue that gets their attention in the first 10 seconds.
  • How to proactively prevent skepticism, doubt, resistance and, I might as well say it; OBJECTIONS!
  • How to respond to typical objections like “Not interested/No need” “Have a supplier/Under contract” “Too busy”.
  • How to respond to typical stalls, like “Call me back next month, next year, after the holidays, next millennium etc” “Send me your information” etc.
  • A 3 step formula to help you regain control of your calls.
  • 4 ways to beat nervousness and call reluctance.

To learn more, please Click HERE.

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Paul Castain
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paul@yoursalesplaybook.com

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